LAGOS - Etisalat, the newly licensed Nigeria’s 5th GSM operator, is intensifying training for customer-facing staff in preparation of its formal roll out of unique services to Nigerians on its network.
The company has so far trained 150 Nigerians in customer care services and deployed to its state-of-the-art call centre facility in Lagos.
Amongst these latest staff are graduates of the prestigious Etisalat academy in United Arab Emerates (UAE) with expertise in customer care and quality management.
Vice President, marketing, Wael Ammar, said keeping customers at the heart of Etisalat’s business has not only been the hallmark of its global quality but has been key to Etisalat’s latest ranking as the largest telecommunications company in both the middle East and Africa. “we therefore place a high premium on training our staff as well as on the quality of services we offer our customers”
In preparation for its commercial launch, the company has confirmed several readiness indicators including the completion of its core network implementation as well as full integration of its systems/intelligent network online charging system (OCS).
The milestones reached by Etisalat also includes interconnectivity to other major GSM and CDMA operators. Confirming these developments, the Chief Technical Officer of the company, Mr Oladamoye Oyesiku, said that Etisalat , as the fastest growing GSM company in the world, is committed to providing world-class telecommunications services to prospective customers in fulfillment of its mandate in Nigeria and in line with its operating standards in over 15 other countries.
“Already our value added services network platform has been installed and integrated with basic services which are up and running” he added.
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